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POLARIS POWER GENERATORS

HELP CENTER

2020-06-11
Making Online Purchases

Polaris accepts all four major credit cards (Visa®, Mastercard®, American Express® and Discover®) for online purchases, as well as PayPal®.

Currently, Polaris does not sell gift cards online.

Promotion Codes
A promotion code can be applied at checkout. Enter the promotion code in your shopping cart. It is located on the right-hand side of the page, underneath your order summary.

Promotion code

Taxes
Polaris is required by law to collect sales tax for online orders. Sales tax is determined by several factors, including the type of item, the location the item is being shipped from and the location the item is being shipped to. The sales tax is estimated at the time of checkout. The final sales tax is charged at the time the order ships and will be displayed in your Shipment Tracking email(s) and in your Polaris.com account on the order details page.

If you are tax-exempt, you will still see an estimated sales tax at checkout. Once your order ships, the tax will be calculated correctly. In most cases, you will see the correct charge in your Shipment Tracking email(s) and in your Polaris.com account.

If you feel you were charged incorrectly for taxes, please call 1-800-303-9002 in the U.S. or 1-800-304-6067 in Canada. You can also email using the email form below. For quick resolution, please provide your online order number, a short explanation of your tax exemption status and your tax exemption form.

Online Order Fraud Protection
Polaris takes privacy and security seriously. We've put the highest security filters in place in order to protect our customers from fraud. We've partnered with Kibo, our secure third-party payment processor, to authorize the release of all customer funds. During this process, you may see error codes as you place an order.

If an error code appears and you are not given an order number after you've finished the transaction, the order was not successfully placed because our security filters may have flagged fraudulent activity. Common error codes are:

  • Error Code 12: Incorrect credit card information was entered and does not match what your credit card company has on file.
  • Error Code 125: The fraud filter has rejected the transaction.
  • "Authorization Failed: Please confirm that all verification information (card number, security code, billing address, name, etc.) is correct and matches the information that your credit provider has on file."
  • "Please confirm that all verification information (card number, security code, billing address, name, etc.) is correct and matches the information your credit provider has on file."

For errors that are caused by invalid information entered into the credit card fields, carefully review each field, make necessary corrections and try to process the order again. Incorrect zip codes, missing middle initials and incorrectly entered street abbreviations trigger the fraud filter as well. If you see continuous error messages with no confirmation that your order was placed successfully, please call 1-800-303-9002 in the U.S. or 1-800-304-6067 in Canada.

Visa® is a registered trademark of Visa International Service Association 
MASTERCARD® is a registered trademark of Mastercard International Incorporated 
AMERICAN EXPRESS® is a registered trademark of American Express Marketing & Development Corp.
DISCOVER® is a registered trademark of Discover Financial Services 
PAYPAL® is a registered trademark of PayPal, Inc.